Privacy Policy

1. Introduction
Absolute Landscapes Ltd. respects your privacy and is committed to protecting the personal information we collect, use, and disclose in the course of operating our business and providing landscaping, maintenance, construction landscaping, snow removal, and related services.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, submit a quote request, contact us, or use our services.
Absolute Landscapes Ltd. operates in Alberta, Canada and is guided by applicable privacy requirements, including Alberta’s Personal Information Protection Act, which applies to provincially regulated private-sector organizations and governs the collection, use, and disclosure of personal information.

2. Personal Information We Collect
We may collect personal information that you voluntarily provide to us, including:

Name
Phone number
Email address
Service address or property location
Property details related to the requested work
Details about the landscaping, maintenance, construction, or snow removal services requested
Any additional information submitted through our website quote-request form, email, phone, text message, or other communication method

We may also collect limited technical information through our website, including:

Website usage data
Pages visited
Browser type
Device type
General location data
Traffic source
Date and time of website visits
Other basic analytics information provided through Wix or similar website tools

3. How We Collect Personal Information
We may collect personal information when you:

Submit a quote request through our website
Contact us by phone, email, text message, or social media
Request landscaping, construction, maintenance, or snow removal services
Enter into a service agreement with us
Communicate with our staff, subcontractors, or representatives
Interact with our website or online advertising

At this time, our website form is used for quote requests. In the future, we may integrate Jobber or similar business management software into our request forms to help manage customer inquiries, scheduling, service records, and communication.

4. How We Use Personal Information
Absolute Landscapes Ltd. may use personal information for the following purposes:

Responding to quote requests and customer inquiries
Preparing estimates, proposals, and service agreements
Scheduling site visits, assessments, and services
Communicating with customers about requested or ongoing work
Managing landscaping, construction, maintenance, and snow removal services
Maintaining customer records
Coordinating work with employees, supervisors, subcontractors, or service providers
Processing invoices, payments, and account-related matters
Improving our website, customer service, and business operations
Meeting legal, regulatory, accounting, insurance, safety, and business recordkeeping requirements

We collect and use personal information only for reasonable business purposes. Alberta’s privacy guidance states that private-sector organizations must collect personal information only for purposes that are reasonable and must provide notification about why the information is being collected.

5. Website Analytics and Cookies
Our website is hosted through Wix and may use Wix analytics, cookies, or similar technologies to help us understand website traffic, improve website performance, and monitor how visitors interact with our website.
Cookies are small files stored on your device that help websites function properly and provide usage information. These tools may collect general information such as browser type, device type, pages visited, traffic sources, and general location data.
You can adjust your browser settings to block or delete cookies. Some website features may not function properly if cookies are disabled.

6. Jobber and Third-Party Software
Absolute Landscapes Ltd. currently uses, or may in the future use, Jobber or similar business management software to help manage quote requests, customer information, scheduling, communication, service records, photos, notes, invoices, and related business operations.

When Jobber is integrated into our website forms, information submitted through a quote request may be transferred into Jobber to help us manage customer inquiries and service delivery.
We may also use other third-party platforms for business purposes, including website hosting, email, accounting, scheduling, customer management, safety documentation, and internal recordkeeping.
We take reasonable steps to ensure that personal information handled through third-party service providers is used only for appropriate business purposes.

7. Disclosure of Personal Information
Absolute Landscapes Ltd. does not sell personal information.
We may disclose personal information only where reasonably necessary, including to:

Employees, supervisors, managers, or administrative staff
Subcontractors or service providers assisting with a project or service
Software providers used for scheduling, quoting, invoicing, customer communication, safety documentation, or business records
Accountants, insurers, legal advisors, or other professional advisors
Government, regulatory, or law enforcement authorities where required or permitted by law

Personal information is only disclosed where necessary for reasonable business purposes, legal compliance, or service delivery.

8. Photos, Notes, and Service Documentation
As part of our work, we may collect photos, notes, service records, or documentation related to a property, job site, deficiency, completed work, safety requirement, or service verification.
This information may be used for:

Customer communication
Service tracking
Quality control
Internal documentation
Safety and operational records
Billing support
Dispute resolution
Insurance or legal requirements

We will not intentionally publish identifying customer information, personal addresses, or identifiable private property details for marketing purposes without appropriate consent.

9. Marketing Communications
With your consent, we may use your contact information to send service updates, seasonal reminders, promotional information, or other business communications.
You may opt out of marketing communications at any time by contacting us directly or using any unsubscribe option provided in the communication, where available.

10. Safeguarding Personal Information
Absolute Landscapes Ltd. uses reasonable physical, administrative, and technical safeguards to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.
These safeguards may include limiting access to personal information, using secure business software platforms, maintaining internal procedures, and storing information only where it is reasonably required for business purposes.
The Office of the Information and Privacy Commissioner of Alberta states that private-sector organizations are required to protect personal information from loss, unauthorized access, use, or disclosure.

11. Retention of Personal Information
We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including to complete services, manage customer records, meet legal or accounting requirements, resolve disputes, support insurance matters, and maintain safety or operational records.
When personal information is no longer required, we will securely delete, destroy, anonymize, or dispose of it.

12. Accessing or Correcting Your Personal Information
You may request access to personal information we hold about you or ask us to correct information that is inaccurate or incomplete.
We may need to verify your identity before responding to a request. Access may be limited where permitted or required by law.
Alberta’s PIPA provides individuals with the right to request access to their own personal information held by private-sector organizations.

13. Consent
By submitting personal information to Absolute Landscapes Ltd., including through our website quote-request form, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
Privacy guidance from the Office of the Privacy Commissioner of Canada emphasizes that consent should be meaningful, and that organizations should clearly explain what personal information is collected, how it is used, and who it may be shared with.

14. Third-Party Links
Our website may contain links to third-party websites, social media pages, or external platforms. Absolute Landscapes Ltd. is not responsible for the privacy practices, content, or policies of third-party websites.
We encourage visitors to review the privacy policies of any external websites they visit.

15. Changes to This Privacy Policy
Absolute Landscapes Ltd. may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, software systems, legal requirements, or privacy procedures.
The updated version will be posted on our website with a revised effective date.

16. Contact Us
For questions about this Privacy Policy, or to request access to or correction of your personal information, please contact:

Absolute Landscapes Ltd.
Email: Admin@absolutelandscpaesltd.com
Phone: (403) - 874-4542
Mailing Address: Unit 24 64062 393 Ave, Okotoks, AB CA